Email FAQ

General Information & Support that answers general questions about Eagle Email

Eagle Communications webmail has been upgraded! If you are experiencing issues, please contact our support team
For help and new feature guide, click here

What information do I need to setup my account?

Username is your full email. Password is the password provided. If your client is asking for Outgoing Server Authentication, make sure this option is selected.

  • Mail server – POP3/IMAP4
  • Incoming mail server - pop3.eaglecom.net
  • Outgoing mail server - smtp.eaglecom.net
  • Incoming Port(POP) - 995 SSL Enabled
  • Outgoing Port - 587 STARTTLS or 465 SSL

I forgot my registered email address

  1. Click "Forgot your email used"
  2. Enter your account number and last name
  3. Enter the 5 digit verification code in the box (so we know you are not a robot)
  4. Click Submit
  5. Recovery emails will be sent to each email address registered under the account and last name your provided. The Primary email address will receive a list of all registered emails, while sub (secondary) accounts receive just their own email address.

How do I change my username (email)?

  1. Log in to webmail site.
  2. Click Manage Account
  3. Click Change Email Address
  4. Enter current registered Email address and password
  5. Enter new email address twice
  6. Check your email for link to update email address. This email will be sent to the new email address.
  7. Click the link in the email
  8. Confirmation will be sent to old email address that email has been updated to the new and list the new email


1. If your e-mail client (Outlook, Outlook Express, Windows Mail, etc.) is continuously giving you a prompt for username and password info, do the following: in the user name field put your full e-mail address. Ex. eagle@eaglecom.net
2. If you cannot log into webmail, go to webmail.eaglecom.net to login or contact the Internet Support Team at 877-625-9901or support@eaglecom.net

How do I change or reset my password?

To change your password:

  1. Log in to webmail site.
  2. Click Security Options
  3. Enter current password
  4. Enter new password twice
  5. Click Update Password

 

To reset your password:

  1. Click "Forgot your password" on the log in page
  2. Enter your registered email address
  3. Check your email for the reset link
  4. Click the reset link
  5. Enter your new password twice
  6. Click Submit

For further assistance, please call the helpdesk, at 785-625-9900 or 877-625-9901.

How can I avoid spam email?

One very easy way to avoid spam e-mail is avoid entering your e-mail address on the Internet. If you do so, many times the website will share your email address with other sites, and they will send you unwanted e-mail.

If you are getting spam e-mail, there are several spam filtering products that are available. These products will screen your e-mail for you, greatly reducing the amount of spam you receive.

How can I avoid being added to a spam list?

Every time you forward e-mail, there is information left over from the people who received the message before you, namely their e-mail addresses and names. As the messages get forwarded along, the list of addresses builds and builds. All it takes is for one person to get a virus, and his or her computer can send that virus to every e-mail address that has come across his computer. Or, someone can take all of those addresses and sell them or send junk mail to them in the hopes that you will go to the site.

Any tips on helping stop spam email?

  • When you forward an e-mail, DELETE all of the other addresses that appear in the body of the message (at the top).
  • Whenever you send an e-mail to more than one person, do NOT use the To: or Cc: fields for adding e-mail addresses. Always use the BCC: (blind carbon copy) field for listing the e-mail addresses. That way the people you send to will only see their own e-mail address. If you don't see your BCC:, option click on where it says To: and your address list will appear. Highlight the address and choose BCC:. When you send to BCC: your message will automatically say "Undisclosed Recipients" in the To: field of the people who receive it.
  • Remove any "FW :" in the subject line. You can re-name the subject and even fix spelling if you wish.
  • ALWAYS hit your forward button from the actual e-mail you are reading. Ever get those e-mails that you have to open 10 pages to read the one page with the information on it? By forwarding from the actual page you wish someone to view, you stop the recipient from having to open much e-mail just to see what you sent.
  • Don’t sign or forward any e-mail that is a petition. Typically, these types of e-mail state a position and ask you to add your name and address and then to forward it to 10 or 15 people or your entire address book. The email can be forwarded on and on and can collect thousands of names and email addresses. A completed petition is actually valuable to a professional spammer because of the wealth of valid names and email addresses contained therein.
  • Don’t forward e-mail make far-fetched promises if you will. Something like, “Send this email to 10 people and you'll see something great run across your screen." The teaser (the promise that will happen if you forward the e-mail along) will not happen.
  • Before you forward an Amber Alert, a virus alert, or other e-mail containing “important” information, always check the accuracy of the facts. Most of them are junk e-mail that have been circling the Internet for years! A reputable resource for checking the accuracy of forwarded e-mail is www.snopes.com. Snopes.com is an Internet reference source for checking urban legends, folklore, myths, rumors, and misinformation.

Can I check my email anywhere?

Yes, you can. Go to webmail.eaglecom.net. Put in your e-mail address and password and then click login..

I have Windows 7 and there is no mail client. Where can I get one?

Microsoft has made available for free download their newest mail client: Windows Live Mail.

You can download it here: http://download.live.com/wlmail

Errors Sending Mail to Eagle Mailboxes

If you have found this page, you have received an error while trying to send email to an Eagle hosted email account. Our goal at Eagle Communications is to provide the best possible email solution to our customers while maintaining an excellent reputation on the internet. We strive to offer mail services that are responsive as well as effective at stopping unwanted (spam) emails from being delivered to mailboxes on our system. Listed below are some of the more common errors you may receive while sending to Eagle hosted mailboxes.

Client host rejected [ip address]: no rDNS

This error indicates that the machine that is sending mail to Eagle's mail servers does not have a forward-confirmed reverse DNS entry. What this means is the IP address of the computer that is sending the message does not properly resolve to a hostname (eg. mail.domain.com) that can be verified by then looking up the hostname in DNS to obtain the original IP address. For example:

Reverse record [1.2.3.4 => mail.example.com]
Forward record [mail.example.com => 1.2.3.4]

 

This check is a technique that will block the majority of spammers from sending junk mail to our users. However, as with any technical solution, there will be undesirable side effects. In order for your emails to be delivered, we need a little information from you, the sender. The error message you received should have included the entire message header that will give you a lot of information about the attempted delivery, like the originating IP address, etc. Please forward this return message to your email provider and ask them to contact our support department (support@eaglecom.net) for help in permanently resolving the issue. If you wish, you may directly contact Eagle's support department for help.

Here is a link to an article explaining the value of FCrDNS (Forward Confirmed reverse DNS): FCrDNS

Client host rejected [ip address]: rDNS indicates dynamic address

This error is very similar to the first error above. Most internet customers will receive an IP address automatically (dynamically) from their ISP (Internet Service Provider). Some ISP's assign reverse DNS records to their dynamic IP pools. Spammers, viruses, and malware will exploit this loop-hole to trick other mail servers into thinking that they are a legitimate mail server. We have implemented this check into order to circumvent this spamming technique. If you receive this error please contact your email provider for help in resolving the error. If you are an Eagle customer the most likely cause is an error in your mail client's configuration. Please contact our support department if our help pages fail to resolve the problem.

Rejected message because [ip address] is in a blacklist...

This error indicates that the sending mail server's IP address is listed in a blacklist. Blacklists are free and maintained by 3rd parties (mostly voluteers) that are interested in helping to reduce the amount of spam that email users receive in their mailboxes. Most email hosts subscribe to at least one publicly available blacklist. You can check any IP address to see if it listed on a list by going to MxToolbox and clicking on 'Blacklists'.

Relay not permitted

This error means that you tried to use the Eagle mail servers as an email relay. This can be caused by using the Eagle mail servers to send to an outside domain (eg. yahoo.com) without authenticating yourself to the mail server first. The most common problem that causes this error is an email client (Outlook, etc.) setup error. Please refer to our support page for help in setting up your mail client properly. If you need further assistance, or the help pages do not resolve your issue, please contact our support department.

Unrouteable address

This error indicates that the listed email address does not exist on our mail system. Please check the recipent's address and try again.

Mailbox is full

Our email customers are subject to a mailbox size quota. If you receive this error message, the listed email address has exceeded their alotted mailbox size quota. The only solution to this error is for the mailbox owner to remove some messages from thier mailbox. The most common problem is not emptying the 'Trash' folder.

Eagle Webmail Help

For Help and Feature concerning Eagle webmail platform, visit https://mail.eaglecom.net/tuxedo/help/en_US/