Email FAQ

General Information & Support that answers general questions about Eagle Email

What information do I need to setup my account?

Username is your full email. Password is the password provided. If your client is asking for Outgoing Server Authentication, make sure this option is selected.

  • Mail server – POP3/IMAP4
  • Incoming mail server -
  • Outgoing mail server -
  • Incoming Port(POP) - 995 SSL Enabled
  • Outgoing Port - 587 STARTTLS or 465 SSL

I forgot my registered email address

  1. Click "Forgot your email used"
  2. Enter your account number and last name
  3. Enter the 5 digit verification code in the box (so we know you are not a robot)
  4. Click Submit
  5. Recovery emails will be sent to each email address registered under the account and last name your provided. The Primary email address will receive a list of all registered emails, while sub (secondary) accounts receive just their own email address.

How do I change my username (email)?

  1. Log in to WTVE site
  2. Click Manage Account
  3. Click Change Email Address
  4. Enter current registered Email address and password
  5. Enter new email address twice
  6. Check your email for link to update email address. This email will be sent to the new email address.
  7. Click the link in the email
  8. Confirmation will be sent to old email address that email has been updated to the new and list the new email

1. If your e-mail client (Outlook, Outlook Express, Windows Mail, etc.) is continuously giving you a prompt for username and password info, do the following: in the user name field put your full e-mail address. Ex.
2. If you cannot log into webmail, go to to login or contact the Internet Support Team at 877-625-9901or

How do I change or reset my password?

To change your password:

  1. Log in to WTVE site
  2. Click Manage Account
  3. Enter email address and current password
  4. Enter new password twice
  5. Click Change

To reset your password:

  1. Click "Forgot your password" on the log in page
  2. Enter your registered email address
  3. Check your email for the reset link
  4. Click the reset link
  5. Enter your new password twice
  6. Click Submit

For further assistance, please call the helpdesk, at 785-625-9900 or 877-625-9901.

How can I avoid spam email?

One very easy way to avoid spam e-mail is avoid entering your e-mail address on the Internet. If you do so, many times the website will share your email address with other sites, and they will send you unwanted e-mail.

If you are getting spam e-mail, there are several spam filtering products that are available. These products will screen your e-mail for you, greatly reducing the amount of spam you receive.

How can I avoid being added to a spam list?

Every time you forward e-mail, there is information left over from the people who received the message before you, namely their e-mail addresses and names. As the messages get forwarded along, the list of addresses builds and builds. All it takes is for one person to get a virus, and his or her computer can send that virus to every e-mail address that has come across his computer. Or, someone can take all of those addresses and sell them or send junk mail to them in the hopes that you will go to the site.

Any tips on helping stop spam email?

  • When you forward an e-mail, DELETE all of the other addresses that appear in the body of the message (at the top).
  • Whenever you send an e-mail to more than one person, do NOT use the To: or Cc: fields for adding e-mail addresses. Always use the BCC: (blind carbon copy) field for listing the e-mail addresses. That way the people you send to will only see their own e-mail address. If you don't see your BCC:, option click on where it says To: and your address list will appear. Highlight the address and choose BCC:. When you send to BCC: your message will automatically say "Undisclosed Recipients" in the To: field of the people who receive it.
  • Remove any "FW :" in the subject line. You can re-name the subject and even fix spelling if you wish.
  • ALWAYS hit your forward button from the actual e-mail you are reading. Ever get those e-mails that you have to open 10 pages to read the one page with the information on it? By forwarding from the actual page you wish someone to view, you stop the recipient from having to open much e-mail just to see what you sent.
  • Don’t sign or forward any e-mail that is a petition. Typically, these types of e-mail state a position and ask you to add your name and address and then to forward it to 10 or 15 people or your entire address book. The email can be forwarded on and on and can collect thousands of names and email addresses. A completed petition is actually valuable to a professional spammer because of the wealth of valid names and email addresses contained therein.
  • Don’t forward e-mail make far-fetched promises if you will. Something like, “Send this email to 10 people and you'll see something great run across your screen." The teaser (the promise that will happen if you forward the e-mail along) will not happen.
  • Before you forward an Amber Alert, a virus alert, or other e-mail containing “important” information, always check the accuracy of the facts. Most of them are junk e-mail that have been circling the Internet for years! A reputable resource for checking the accuracy of forwarded e-mail is is an Internet reference source for checking urban legends, folklore, myths, rumors, and misinformation.

Can I check my email anywhere?

Yes, you can. Go to Put in your e-mail address and password and then click login..

I have Windows 7 and there is no mail client. Where can I get one?

Microsoft has made available for free download their newest mail client: Windows Live Mail.

You can download it here:

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