Helpful hints and instructions for your new upgraded hardware from Eagle Broadband
We’re going all digital!
Eagle Broadband is excited to bring you an upgraded digital TV viewing experience! This will provide you with a clearer, more detailed picture and improved sound quality. This all digital upgrade will not cause an increase in your TV tier pricing.
Follow the instructions below to setup your new hardware. If you need technical assistance or have questions, please call us at 877-613-2453
Instructions for DTA Set-Top Box
Instructions to Pair Remote
View your new Channel Lineup, and follow the instructions below for help in your new Guide.
View our most frequently asked questions about this upgrade.
Over the past year, Eagle Broadband has been changing the technical transport it uses on your cable system from analog to digital and will start encrypting its service offerings on your cable system. If you have a retail CableCARD device connected to each of your TVs, you will be unaffected by this change. However, if you are currently receiving cable service on any TV with or without equipment supplied by Eagle Broadband, you will lose the ability to view any channels on that TV unless you contact us to arrange for installation of the equipment you will need to continue receiving your services. You should contact Eagle Broadband to arrange for the equipment you need to continue receiving your services. In such case, you are entitled to receive equipment at no additional charge or service fee for a limited period of time. The number and type of devices you are entitled to receive and for how long will vary depending on your situation. If you are a Basic only customer and receive the service on your TV without Eagle Broadband-supplied equipment, you are entitled to up to two devices for two years (five years if you also receive Medicaid). If you subscribe to a higher level of service and receive Basic Cable on a secondary TV without Eagle Broadband-supplied equipment, you are entitled to one device for one year. You can learn more about this equipment offer and eligibility by calling 877-613-2453. To qualify for any equipment at no additional charge or service fee, you must request the equipment 30 days prior and 120 days from the conversion in your area and satisfy all other eligibility requirements.
Complete the form below to order additional boxes.
By clicking the submit button, I authorize Eagle Broadband to instantly authorize the above boxes requested on my account at a charge of $3.75 per box per month. Unused boxes can be returned to Eagle Broadband at 1012 W 28th St STE A Hays, KS 67601. Failure to return unused boxes will result in a reoccurring charge of $3.75 per box per month. Box rental charges will cease when returned boxes are received by Eagle Broadband. Some restrictions may apply.